How can we help?
Browse our most frequently asked questions below. If you can't find what you're looking for, feel free to open a Support Ticket directly from your Dashboard.
General Questions
1. What is Cloutronism?
Cloutronism is a premier Social Media Marketing (SMM) panel that allows you to instantly supercharge your social presence. We provide automated delivery for followers, likes, views, and social metric growth across all major platforms like Instagram, Facebook, TikTok, and YouTube.
2. Are my social media accounts safe?
Absolutely. We strictly provide metrics via external promotion. We will never ask for your social media passwords. All we need is the public target link (e.g., your post URL or profile URL) to deliver the service.
3. What does "Use at your own risk" mean?
Due to strict and constantly updating security policies by platforms like Meta (Facebook/Instagram), some unverified services may experience sudden drops. If a service is marked "Use at your own risk," it means it hasn't been tested recently and might fail. We highly recommend using services marked with an exact delivery time or a ♻️ Refill Guarantee.
Orders & Delivery
4. How do I place an order?
Log in to your Dashboard, navigate to the Order Panel, and either search for a Service ID or select a Category. Paste your exact public target link, input the desired quantity, and click Submit.
5. Can I place multiple orders for the same link at the same time?
No. Please wait until your first order for that specific link is marked as "Completed" before placing another order for the exact same link. Overlapping orders on the same target link will cause delivery errors and cannot be refunded.
6. What is a "Refill" guarantee (♻️)?
A refill guarantee (e.g., 30D Refill or Lifetime Refill) means that if the platform (like Instagram or TikTok) deletes the followers/likes we delivered within that timeframe, we will replace the dropped amount for free. Services marked "No Refill ⚠️" do not qualify for drop replacements.
7. What does "Partial" status mean?
Partial means our servers were unable to deliver the full quantity you ordered. The system stopped the order midway, and the remaining undelivered balance has been automatically refunded to your local wallet.
8. How long does delivery take?
Delivery times vary heavily by service. When you select a service on the Dashboard, look for the "Average Delivery Speed" indicator. Services on our Tested Speeds page show exact, verified delivery metrics (e.g., 8 minutes, 2 hours).
Payments & Top-Ups
9. How do I add funds to my account?
Navigate to the Add Funds page and enter your desired amount. You will be provided with a secure dynamic QR Ph code. Scan this code with MariBank, GCash, Maya, or any local bank app to pay.
10. How long does it take for my deposit to reflect?
Deposits are fully automated and reflect instantly! Once your banking app successfully completes the transfer, our secure webhook system automatically credits your wallet within seconds.
11. What is the minimum deposit amount?
The minimum allowed deposit to fund your wallet is ₱10.00 PHP.
Legal & Refund Policies
12. What is your Refund Policy?
Funds deposited into Cloutronism are strictly non-refundable to the original payment method (bank, e-wallet, or crypto). Once funds are deposited, they must be used for our services. Any failed, canceled, or partially completed orders will have the remaining balance automatically refunded directly to your internal Cloutronism wallet.
13. Fraud and Chargeback Policy
Any attempt to file a fraudulent chargeback or dispute a payment after services have been delivered will result in immediate and permanent termination of your account. We reserve the right to remove delivered followers/likes from your social accounts if a fraudulent dispute is filed.
14. Privacy and Data Security
We prioritize your privacy. API data, order histories, and personal payment references are heavily encrypted and strictly handled according to modern SSL security standards. We do not sell your personal data or target links to third-party data brokers.
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